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Posted (on MPS Mentor) April 25th, 2012 by Joe Panettieri
Staples has launched managed print services and
the big box retailer expects to help customers cut printing costs by up to 30
percent. Staples Advantage, the business-to-business division of Staples, is
leading the managed print services (MPS) push. Although managed print services
is considered a prime opportunity, only about 30 percent of MSPs offer managed
print services, according to our annual MSPmentor 100 report.
the big box retailer expects to help customers cut printing costs by up to 30
percent. Staples Advantage, the business-to-business division of Staples, is
leading the managed print services (MPS) push. Although managed print services
is considered a prime opportunity, only about 30 percent of MSPs offer managed
print services, according to our annual MSPmentor 100 report.
Staples (NASDAQ: SPLS) is no stranger to the
managed services market. Thrive Networks, the retailer’s managed
services arm, ranks among the world’s top MSPs, according to our annual
MSPmentor 100 report. While Thrive Networks is not involved in the Staples
Advantage MPS push, Thrive Networks President Jim Lippie says he’s aware of the
Staples Advantage MPS effort.
managed services market. Thrive Networks, the retailer’s managed
services arm, ranks among the world’s top MSPs, according to our annual
MSPmentor 100 report. While Thrive Networks is not involved in the Staples
Advantage MPS push, Thrive Networks President Jim Lippie says he’s aware of the
Staples Advantage MPS effort.
According to a prepared statement about the
managed print services push:
managed print services push:
“Staples Technology Solutions can conduct a
comprehensive assessment to help businesses understand their total cost of
printing. The process analyzes hardware, maintenance, staff resources and
consumables such as ink, toner and paper. Staples can also evaluate printing
habits to pinpoint how the printing devices are used. The information is used
to optimize the fleet based on the customer’s unique goals and organizational
requirements.”
comprehensive assessment to help businesses understand their total cost of
printing. The process analyzes hardware, maintenance, staff resources and
consumables such as ink, toner and paper. Staples can also evaluate printing
habits to pinpoint how the printing devices are used. The information is used
to optimize the fleet based on the customer’s unique goals and organizational
requirements.”
Staples says its managed print services effort
will include:
will include:
•
A brand-neutral solution
that works with a customer’s existing printer fleet
A brand-neutral solution
that works with a customer’s existing printer fleet
•
Assistance reaching
sustainability goals through office printing guidelines
Assistance reaching
sustainability goals through office printing guidelines
•
Reduced time spent on print
fleet maintenance and support
Reduced time spent on print
fleet maintenance and support
•
Automated supply
replenishment
Automated supply
replenishment
•
A single, predictable
monthly bill
A single, predictable
monthly bill
•
Ongoing account management
of a company’s print strategy
Ongoing account management
of a company’s print strategy
It sounds promising, and I realize managed print
services is a real opportunity for MSPs. But MSPmentor also is careful not to
hype the market. Many printer vendors focus their managed print efforts as
direct-sales initiatives rather than promoting VARs and MSPs to end-customers.
services is a real opportunity for MSPs. But MSPmentor also is careful not to
hype the market. Many printer vendors focus their managed print efforts as
direct-sales initiatives rather than promoting VARs and MSPs to end-customers.
Still, there are signs of progress across the
managed print market. Many of the new industry milestones surface at Photizo Group conferences. And there was plenty of managed print chatter at the recent ITEX conference in Las Vegas, where MSP-oriented software companies
like Shockey
Monkey apparently held discussions about a range of
managed print industry opportunities.
managed print market. Many of the new industry milestones surface at Photizo Group conferences. And there was plenty of managed print chatter at the recent ITEX conference in Las Vegas, where MSP-oriented software companies
like Shockey
Monkey apparently held discussions about a range of
managed print industry opportunities.
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