REPROGRAPHERS, just so you’ll know…
Canon U.S.A. Launches Updated Managed Document
Services Program to Support Clients’ Current and Future Print, Document &
Content Management Needs
MELVILLE, N.Y., January 7,
2014 – Canon U.S.A. Inc., a leader in digital imaging solutions, today unveiled
an updated, end-to-end program to deliver Canon Managed Document Services
(MDS). At the core of the new program is the availability of the MDS Cloud
Platform, which provides tools and services to help businesses design,
implement and centrally manage the infrastructure and processes that support
the flow and output of printed and electronic documents. The enhancements will
be offered through Canon U.S.A and the Canon Dealer Channel, allowing Canon Dealerships
to support end-to-end MDS customer engagements and help augment their current
program.
“Until now,
implementing a Managed Document Services program typically required an
investment in different software applications, as well as several employees to
manage and administer that software,” said Sam Yoshida, vice president and
general manager, Marketing, Business Imaging Solutions Group, Canon U.S.A.
“MDS Cloud helps automate many functions that have previously required
multiple systems or manual processes, and pulls it all together into a
centralized management system delivered over the cloud.”
Companies can more easily
reduce the total cost of ownership and operation, improve device availability
to users and streamline business processes through Canon’s updated and
comprehensive Managed Document Services program. Canon MDS consists of a global
methodology and menu of customized onsite and cloud-based offerings that allow
both flexibility and consistency in design and scalability.
“The key to efficient
and effective basic MPS delivery is offering an integrated, cloud-based fleet
management infrastructure, which the new Canon program accomplishes,” said
Ed Crowley, CEO and Founder of Photizo Group. “Canon’s MDS Cloud offering
is a comprehensive program that includes not only basic fleet management, but
also Advanced Document Services, resulting in a very complete end-to-end
Managed Document Services offering. We at Photizo Group advocate for the
importance of integrating the dealer ERP with the fleet management
infrastructure, which Canon’s new program also accomplishes. As with most
things, the secret to success is in the execution, so I am anxious to see how
the program is deployed. But clearly, in terms of comprehensiveness, Canon has
launched a very nice and very comprehensive program.”
The updated Canon MDS
program is built upon the company’s proven Managed Document Services
methodology and program, which launched worldwide in 2009. The Canon MDS
approach provides a single source of accountability at each stage of a managed
services engagement, including Discover, Design; Implement and Transition; Support
and Manage; and Review. The new updates to the Canon MDS program build upon
this foundation with a comprehensive suite of services to benefit clients at
every stage, from controlling the fleet to business process optimization.
Discover
At the start of a MDS
engagement, Canon and Canon Authorized Dealers will conduct a discovery
assessment using remote monitoring software and user surveys that help
determine the current costs and capabilities of the existing document output
environment. Going beyond basic meter counts, Canon’s discovery assessment
services can provide a detailed, thorough and accurate view not only of a
client’s assets, but also the unique needs and behaviors driving workflows in
that particular business.
Design
Using the results of the
discovery assessment as a guide, Canon and Canon Authorized Dealers can develop
a hardware and software solutions plan to help the client achieve its workflow
goals; reduce inefficiencies; address over- and underutilized devices; reduce
print, service and supply costs and increase document accessibility and
security for onsite, remote and mobile employees.
Implement and Transition
Before any new hardware is
installed or document workflow solution is implemented, Canon and Canon
Authorized Dealers can help prepare staff with a clear communications strategy
that outlines the transition. Users are trained to use new devices, as well as
the new document workflow processes. The entire change management process is
supported by monitoring users on an ongoing basis, quickly identifying
potential roadblocks during deployment and resolving issues with additional
training or adjustments to the plan.
Support and Manage
Maintaining the health of
the fleet and supporting users on a day-to-day basis are at the heart of the
Canon MDS program.
Designed to help clients
stay focused on their core business while removing the resources and time
required to manage their print infrastructure, Canon’s available service
delivery offerings include:
• MDS Remote Monitoring Service through the MDS Cloud. MDS Cloud is a new, cloud-based offering
hosted at Canon Business Imaging Online that helps reduce internal IT resources
by automating many functions that have typically required multiple systems or
manual processes, including meter read collection, supply level management and
break/fix service alerts for Canon and non-Canon devices. The MDS Cloud further
helps reduce the deployment and management time of Canon technology through the
ability to remotely change device configurations and user settings. MDS Cloud
will have integration with Digital Gateway, Inc’s e-automate® software, the
leading ERP software system servicing tool used by many Dealers today. DGI’s
e-automate software is an integrated system used by office equipment Dealers to
manage business that features sales, service, purchasing, inventory, contract
management and accounting tools. This integration provides fast customer
support and easy billing through Canon’s Dealer channel.
• MDS Cloud Intelligence Portal, another new service of the Canon MDS Cloud, turns device and
user data into actionable intelligence. The intuitive, easy-to-read dashboards
and customizable reports can help administrators identify trends and quickly
pinpoint the equipment, supply and usage pattern changes needed to improve
productivity and reduce costs. MDS Cloud Intelligence Portal architecture can
be utilized on its own, or can be integrated with other third-party data
collection software solutions to further enhance their capabilities. Canon
U.S.A. is a new member of the PrintFleet LINK™ program. Through participation
in the LINK™ program, MDS Cloud and PrintFleet technologies will offer tighter
integration with both solutions in the near future. MDS Cloud integrations with
other data collection solutions are also under development for release in 2014.
• MDS Total Managed Care Program*, a new, proactive supplies and service fulfillment offering,
manages supply levels and service requirements on devices in the fleet. It also
predicts when and where new supplies will be needed and ships them to the
department or user before they run out. Canon offers helpdesk services to
triage potential service issues and provide national service coverage across a
mixed manufacturer line of desktop devices under contract.
• Enterprise and Production Output Management, featuring uniFLOW software from NT-Ware, provides many
advanced management tools for output, including granular level reporting by
device, user, department and application. Administrators can set rules for
printing based on corporate or department policies or objectives, so that print
jobs are sent to the device or central reprographic department best suited for
each job. uniFLOW also offers “follow-me” secure printing for easy print
and retrieval on most devices across the network.
• Content Management and Workflow featuring Therefore™ delivers document management basics, such as storage, version
control and expiration, as well as advanced content management functions, such
as designing procedures and guidelines around document creation, workflow,
security and access. With Therefore, manual paper workflows can be replaced
with streamlined, automated processes that support users’ needs for business
process optimization within their organizations.
• Mobile Services1
include several cloud-based and peer-to-peer solutions for mobile device users
in the office to securely print from their laptop, tablet or smartphone. During
an MDS engagement, customers can be deployed and trained with an optimized
mobile solution that is seamlessly integrated with their mobile strategy.
• Security Services
can provide clients with security improvements to their current document and
information infrastructure and be developed to secure information at the
device, on the document, or throughout the network. Fleets can be enabled for
secure printing using PIN codes or proximity/swipe cards to release print jobs.
Documents containing certain keywords can be flagged and monitored to identify
when, where and by whom they were accessed.
• Further intelligence
can be provided to customers via ongoing quarterly business reviews in order to
stay on top of a client’s changing document management needs. During these
reviews, standardized reports will be provided that analyze printing and
document workflow patterns and detect trends regarding specific devices or
departments. By monitoring changes in page volumes, supply shipments, service
errors and calls on a regular basis, Canon and Canon Authorized Dealers can
pinpoint issues quickly and propose solutions that not only address current
requirements, but also help plan for future print and document management
needs.
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The Canon MDS Program is
available from Canon U.S.A. or through Canon’s Authorized Dealers. Prices for
solutions and services are determined by the size and scope of each client
engagement and the specific offerings selected.
Reprographics 101 