• Yesterday, I received an e-mail from Mahil Maurice, the “product manager” who oversees ARC’s ishipdocs sales efforts. I’d like to share this e-mail with my blog visitors.

    Hello Joel,

    How are you? Hope all is well with you. We are crazy busy here with the launch of ishipdocs 2.0. The new version has allowed us to go into the customer premises with Cloud Storage, Cloud Collaboration, Large File send up to 3 GB, and, finally, send a print to any of our 350 locations worldwide. While many do bits and pieces of this, we have combined 4 components of a Document Cycle into one. The key benefits being;

    1. ishipdocs will reduce document distribution costs anywhere from 25% to 50% for our customers

    2. Securely send large files up to 3 GB without leaving MS Outlook and be able to track who downloads

    3. Quickly connect and manage documents / projects with customers, partners and remote workers

    We have a cool outlook plug-in that allows you to send files up to 3 GB directly from Outlook.

    I’d like to provide you with a complimentary login that will give you full benefits of ishipdocs along with 20 GB of storage to back up your files. Please go to www.ishipdocs.com and do the following;

    1. Sign up

    2. Choose “Free Trial” from the Business Package

    I will extend it for a year. Now you can send large files and do a whole bunch of things. Let me know when you have time, and I can walk you through the solution as well. Meanwhile click on “How it works” and there is a 10-minute demo video.

    You’ve been very supportive and a strong advocate of what we do here with ishipdocs and this is my way of saying thank you. Enjoy and I look forward to your feedback.

    Best,

    Mahil

    – – – – –

    Mahil Maurice

    ARC

    45545 Northport Loop East

    Fremont, CA 94538

    510/403-2431 phone

    510-403-2499 fax

    925-212-5813 mobile

    mahilishipdocs skype

    mahilm@e-arc.com

  • Yesterday afternoon, I noticed that someone had newly joined the “IRGA Group” on LinkedIn, and, having recently returned from a visit to London, I was immediately amused by the name of this new group member’s company name – “Prints Charles Reprographics.” (Partially because we toured Windsor Castle, part-time residence of Queen Elizabeth II and Prince Charles. Fantastic tour, by the way.)

    What an interesting name for a reprographics company; even my wife smiled when I told her the name:

    “Prints” Charles Reprographics

    1643 South Main Street

    Milpitas, CA 95035

    On their web-site, it says – on their electronic print order form – that Prints Charles Reprographics is a division of CTI/ValueLine.

    Quite frankly, I’d never before heard of either company, either Prints Charles Repro or CTI/ValueLine.

    So, I then looked up that company – CTI/ValueLine – and, after arriving at that company’s web-site, I read this:

    Welcome to California Technical Image –

    Quality Repro & Supplies for Architects and Engineers

    We are proud to announce that as of January 2011, ProRepro will be handling all of your reprographics needs, large or small, with the same level of service, pricing, and commitment to quality that you have come to expect from CTI Repro.

    ProRepro, winner of the prestigious 2010 “Green Reprographer of the Year Award” and recognized as one of the top 10 “Fastest Growing Private Companies” by the Orange County Business Journal, has the latest state of the art equipment and is a leader in new technology and software including 3-D modeling and Autocad updates and training.

    C.T.I. has been serving the supply needs of Architects, Engineers, and Contractors since 1985 and will continue to do so long into the 21st century. We understand you have a choice and we appreciate you choosing us.

    THANK YOU !!

    That then led me to visit ProRepro’s web-site, which is at: www.prorepro.com

    And, while there, I read this:

    Did ya hear?! We’ve moved!

    As of March 28, 2011 ProRepro can call 17731 Cowan in Irvine, CA home. Please stop by our new 60,000 sq/ft production faciltiy to say hello! We still have a lot of work to do and will host an Open House celebration this summer. Connect with us on Facebook and Twitter to make sure you get an invitation.

    Wow, a 60,000 sq ft production center! Back in 2007, when I was a part of National Graphic Imaging (NGI), I’m positive that the combined floor-space of our 8 production centers (and our HQ offices) did not add up to 60,000 sq. ft. Irvine, CA is not exactly a low-rent district, so it “sounds like” things must be going well for ProRepro in Orange County, CA.

    I looked further, and found that ProRepro operates in several metro areas in California; here are the locations listed on ProRepro’s web-site:

    Irvine (Corporate Headquarters)
17731 Cowan
Irvine, CA 92614
t/949.748.5400
f/949.266.8248

    Los Angeles
202 West First Street
Los Angeles, CA 90012
t/888.907.3776
f/949.266.8248

    San Diego
1440 Imperial Avenue
San Diego, CA 92101
t/619.272.5600
f/619.923.2062

    Sacramento
1808 Tribute Road, Suite C
Sacramento, CA 95815
t/916.927.7010
f/916.927.7248

    Professional Reprographics – About Us

    ProRepro is Orange County’s fastest growing document production and 3D modeling company. We specialize in the building and design industry with a strong commitment to innovative reprogrpahic technologies. Enhancing our client’s ability to effectively communicate their ideas is our passion.

    Even after reading up on CTI/ValueLine and ProRepro, I’m still unclear as to who owns Prints Charles Repro. Perhaps it is still a division of CTI/ValueLine? Perhaps CTI/Value line sold its reprographics services business to ProRepro, but maintained ownership of Prints Charles Repro? Sounds like that’s the case.

  • Dying a slow death because of the transition from analog to digital?

    Interesting article, this morning, on Forbes.com about Eastman-Kodak

    In the final paragraph of that article, the author says this:

    “It’s taken decades for Kodak’s final picture to develop — but the corporate skull and crossbones it depicts is the result of too much success leading to a slow and painful inability to adapt to a changing competitive landscape.”

    One thing’s for sure; if no one had ever invented digital camera technology and digital printing technology, Kodak’s film and processing business would likely still be a strong annuity generator.

    You read the full article at this Internet address:

    http://www.forbes.com/sites/petercohan/2011/10/01/how-success-killed-eastman-kodak/

  • Are we ever going to see such a device?’

    Off and on, over the past three years, I’ve occasionally Google-searched for “large-format e-reader displays” and “wide-format e-reader displays”, only to come up blank for what I was interested in finding.

    Not too long ago, I was at an airport baggage-check-in counter and noticed a guy checking in 3 large, screw-post bound, rolls of plans. Looked to me like volumes 1, 2 and 3 of a complete set of plans.

    Which, of course, prompted me to again give some thought to my many fruitless Google-searches for a “large-format” or “wide-format” e-reader display device.

    The question is, “will there ever be one?”

    Probably not in my lifetime. The problem, I think, is one of “demand” for such a device. Same issue that’s always affected developments in reprographics and printing technology – where newly invented or developed printing technology first targets “small-format”, because everyone has a need for “small-format” documents; and, later on, someone decides to think about developing the same thing for “large-format” applications. Such as was the case with the first “xerographic” copier. Small-format Xerox copiers preceded the development of “large-format” Xerox copiers by at least 10 years, if not longer.

    If there was a “large-format” e-reader display device, could it not serve as a digital “set” of plans? Or, for that matter, as the display device for many different “digital” sets of plans? You can get an Amazon Kindle and download thousands of different books. Why not a giant Kindle on which you can download hundreds of different sets of A/E/C project plans?

    In the past, I’ve read that some organizations are (well, at least one was) working on the development of “flexible” e-reader display devices. Imagine a flexible e-reader display screen that can be rolled up! Or, if not that, at least a rigid e-reader display screen that’ll display an image up to 18” x 24”.

    Okay, when any of you hear about a “large-format” (or “wide-format”) e-reader device under development – and I do mean “large-format” (or “wide-format”), reprographer-speak – please bring it to my attention!

  • Since August 23, 2011, which was when Stadium Capital first filed SEC Forms 3 and 4 to indicate it had become a 10% or more holder of ARC shares, Stadium Capital has purchased, through September 30, 2011, an additional 478,380 shares, bringing its total share ownership to 5,124,701 shares, which figure represents approximately 11.09% of ARC’s total outstanding shares. Stadium Capital paid $1,750,450.00 for these additional shares. Stadium Capital’s average cost per share, for ARC shares purchased from August 23rd through September 30th, works out to $3.66 per share. The closing price of ARC shares on September 30, 2011 was $3.36 per share.

    Recent Form 4 filings with the SEC reveal these purchases – from August 23rd, 2011 through September 30, 2011.

    Transaction Date

    Purchase Price

    # of Shares Purchased

    # of shares owned, after purchase

    %age of O/S Stock Owned

    8/23/11

    $3.79

    30,600

    4,676,921

    10.12%

    8/24/11

    $3.88

    17,991

    4,694,912

    10.16%

    8/25/11

    $3.80

    244,000

    4,938,912

    10.69%

    9/2/11

    $3.54

    29,315

    4,968,227

    10.75%

    9/6/11

    $3.45

    1,833

    4,970,060

    10.75%

    9/8/11

    $3.57

    6,591

    4,976,651

    10.77%

    9/9/11

    $3.49

    11,641

    4,988,292

    10.79%

    9/12/11

    $3.54

    17,256

    5,005,548

    10.83%

    9/20/11

    $3.56

    13,737

    5,019,285

    10.86%

    9/21/11

    $3.50

    9,170

    5,028,455

    10.88%

    9/26/11

    $3.47

    5,500

    5,033,955

    10.89%

    9/28/11

    $3.33

    27,524

    5,061,479

    10.95%

    9/29/11

    $3.29

    22,203

    5,083,682

    11.00%

    9/30/11

    $3.35

    41,019

    5,124,701

    11.09%

    While I was in Europe, I received an e-mail from an investor type person, who indicated that he had found Reprographics 101, that he had read several of the articles on Reprographics 101, and to inquire if I would be available to talk to him on the phone about the reprographics business and industry. After I returned home from Europe, which was earlier this week, we chatted on the phone for about one hour. He explained that he looks for investment opportunities in “turnaround” situations, further explaining that it is not uncommon for a stock to get beaten up, when its industry is experiencing a down-cycle (a “cyclical problem” – due to a recession, or whatever you choose to call it), to the point where the stock can be purchased at a substantial discount to its underlying, real value. From that perspective, you buy a bunch of the stock, and, then, hold onto it until the down-cycle reverses and becomes an up-cycle. When the up-cycle occurs, the company’s numbers, in this case ARC’s P&L numbers, will recover. Again, that considers that the current problem (the reason why the stock price fell so dramatically from where it had once been) was/is caused by a “cyclical” problem. We all know that the A/E/C Industry is well off where it was back in 2006/2007. And, all of us also know that the A/E/C industry will, at some point, recover – and, in my opinion, once that recovery starts, it will end up being a very robust recovery. When will that happen? I’m not smart enough to predict that.

    I previously reported, in a post on Reprographics 101, that Stadium Capital has also amassed a significant position in “Builders FirstSource.” (NASDAQ: BLDR). You can see Stadium Capital’s significant position at this Internet-address:

    http://moneycentral.msn.com/ownership?Symbol=BLDR

    Here’s a brief description of Builders First Source’s business, courtesy of Google Finance:

    Builders FirstSource, Inc. is a supplier and manufacturer of structural and related building products for residential new construction. The Company has operations principally in the southern and eastern United States with 52 distribution centers and 47 manufacturing facilities, many of which are located on the same premises as its distribution centers. It offers an integrated solution to its customers providing manufacturing, supply, and installation of a range of structural and related building products. It distributes a range of building products and services directly to homebuilder customers. In addition, it manufactures floor trusses, roof trusses, wall panels, stairs, millwork, windows, and doors. In addition to its range of construction services, it provides an offering of products that includes approximately 62,000 stock keeping units (SKUs). It serves a customer base ranging from production homebuilders to small custom homebuilders.

    Well, as you can see from that “business description”, Builders FirstSource’s business is very heavily tied to the residential construction industry. So, it is not surprising that Builders FirstSource’s revenues in 2010 were less than half of what they were in 2007. BLDR’s stock price was up around $18.00 in February 2007. On September 30, 2011, BLDR’s stock price was $1.27 per share. My guess is that Stadium Capital has amassed its significant position in BLDR’s stock in the hopes that BLDR’s revenues, profits and stock price will rebound, at some point in time after the residential construction industry has begun its recovery. So, a “cyclical” play, if you will.

    That’s why I think that Stadium Capital’s significant investment in ARC is a similar, cyclical play.

    Back to the investor guy’s commentary and questions, when we spoke on the phone. He talked about “cyclical” and “secular” issues/problems. Prior to getting on the phone with me, he talked to people who work for construction companies, people who work for Architecture firms and to a few reprographers. From the research he did, he is aware that the A/E/C reprographics industry is dealing with a significant “cyclical” problem/issue. But, beyond that, he is also aware that the industry is going through change, change that represents a “secular” problem/issue. As I’ve previously pointed out in numerous posts on Reprographics 101, the greatest forward challenge reprographers face is not the cyclicality of the A/E/C industry. The greatest forward challenge reprographers face is, “when the A/E/C Industry rebound finally surfaces, will A/E/C customers resume printing (in terms of quantities of printed plans and specs on a “per project” basis) as much as they did before the Great Recession started? That’s a very large “looming” question, one that I’m not smart enough to answer.

    In previous post on Reprographics 101, I said this:

    On 8/5/11, RW Baird & Co issued its updated report on ARC. In that report, RW Baird continues its “outperform” rating on ARC stock, but lowered its “price target” from $12.00 to $9.00. The report assigns a “suitability rating” of “higher risk.”

    On September 30, 2011, an article, in which ARC was highlighted, was published on Financial News Network Online. I’m not going to reprint the complete article; I’m only going to reprint the headline of the article, the intro paragraph and the paragraph that pertained to ARC:

    “Top 3 Companies in the Office Services & Supplies Industry With the Lowest EV/EBITDA Ratio (ARP, KBALB, SYKE)”

    Below are the three companies in the Office Services & Supplies industry with the lowest enterprise value to EBITDA (EV/EBITDA) ratios. EV/EBITDA is an important metric used in valuing comparable companies. It is capital structure neutral and generally the lower the ratio, the more undervalued the company is believed to be.

    American Reprographics (NYSE:ARP) is lowest with an EV/EBITDA ratio of 3.78. American Reprographics Company provides reprographic technology and services. The Company provides services that include scanning, imaging, and managing black and white and color documents.

    Also, in more than one previous post on Reprographics 101, I’ve pointed out that ARC’s “market cap” (which stood at $155 mil at market-close on Sep 30th) is very significantly less than the total aggregate purchase price that ARC has paid for all of the companies it has purchased.

    Disclosure: I own a small position in ARC stock, which I acquired at $3.49 per share. I’ve been thinking about increasing my ARC stock position substantially, but please note that I often think about increasing and decreasing my positions in stocks, and, more often than not, simply stand pat. (I am, after all, a risk-averse investor.)

    Thank you for your patience with this rather long-winded post.

  • Sorry, but I find stories like this one amusing. (see article below). This is not the only “story” currently on the Internet about the likelihood of a “double-dip” recession being imminent.

    First, I’d like to point out that “officially” the “last” recession ended (per some government geniuses, who follow, and report on the statistics) in June 2009. So, if the recession that (reportedly) started in December 2007 (which was the month we sold our company) ended in June 2009, then we’ve been “out of recession” for over two years. So, if we are, again, going to dip into recession, this one is a “new one”, not a “double-dip”. Not that that matters.

    Secondly, when I walk around the Back Bay area of Boston, which is where most of Boston’s nice stores are located, I don’t see much, if any, signs of a recession. People are shopping, people are carrying bags (meaning, they are buying stuff, not just looking at stuff.) (Sadly, when I visit shopping areas in the Tampa Bay, FL area, it does feel like there’s a recession, so there’s definitely a difference, economy-wise, Tampa area vs. Boston area.) I went to buy a new car in August and could not get a great deal on a new car – got just an okay deal – and that was because the dealers I visited (and I visited 7 different dealerships) were low on inventory, at least on the model I was interested in buying.

    I think people (most people) should simply ignore the media and what the media has to say about recession, double-dip or otherwise, and simply go about their business, look for jobs, work hard in the job they are already in, and adopt a positive mindset. There is power in “positive thinking”. All of the negative ranting gets us nowhere and puts us in a funk. If you think things are going to be shitty, they will be shitty. And, the reverse is probably just as true.

    Okay, here’s the article I found on msn.com. After the article, I’ve posted some of the “reader responses.”

    “Forecast says double-dip recession is imminent”

    By Chris Isidore @CNNMoney September 30, 2011: 10:23 AM ET

    NEW YORK (CNNMoney) — The U.S. economy is staring down another recession, according to a forecast from the Economic Cycle Research Institute.

    “It’s either just begun, or it’s right in front of us,” said Lakshman Achuthan, the managing director of ECRI. “But at this point that’s a detail. The critical news is there’s no turning back. We are going to have a new recession.”

    The ECRI produces widely-followed leading indicators which predict when the economy is moving between recession and expansion. Achuthan said all those indicators are now pointing to a new economic downturn in the immediate future.

    His recession call puts him ahead of most other forecasters. A CNNMoney survey of economists this week pointed to a one-in-three chance of a new recession in the next six months. The most bearish predictions put the odds at 50-50.

    Achuthan said it is still possible that the recession will be mild this time, lasting less than a year with relatively limited job losses. But he said if there are shocks to the system, such as another financial meltdown due to the European sovereign debt crisis, it could become a very serious and deep recession.

    His call comes the day after the government’s final report on second quarter gross domestic product, the broadest measure of the nation’s economic health, showed weak growth of only 1.3% in the three months ending in June. Achuthan said he’s confident that the recession either began in the third quarter, which ends today, or will begin in the fourth quarter.

    The average American is already more bearish than most economists. A CNN/ORC International poll shows 90% of those polled believe current economic conditions are poor.

    Here’s some of the reader responses, so far:

    * It would be great if these forecasters would just shut up!! I read that housing sales were up, first time jobless clams are down. There are many relatively good news, which always ends with, but don’t think its over. Somebody just want this uncertainty to go on, so that everybody is scared and holds on to their money. It appears orchestrated.

    * “Forecast says double-dip”. Common sense says, “Duh.”

    * I love these “news” that are not news. These morons must live under a rock, because as far as I am concerned, and what I see as a business owner, we have been in one since 2008 and it’s only getting worse. But that’s okay, because when Wall Street is up 200 points next week, everything is okay again. Bunch of blithering idiots we have in charge, who do nothing to tackle fundamental problems, and only throw more of OUR money to banks who do nothing but squander it and pay millions to their key employees.

    * Here come the market geniuses who called the first “double-dip” wrong, trying to make themselves look good by calling this pullback the same double-dip. The Great recession started in late 2007, four years ago. Just how far out in the future will it be before they stop referring to their mistaken forecast for a double-dip and properly refer to it as another (different) recession?

    * This isn’t news. Everyone on main street already damn well knew that the economy sucked and wasn’t getting any better. Apparently, economists are late to the party and are trying to make up for the fact that the science in their field is just out of touch with reality. Kudos to all our Congressional representatives for screwing up this country in record time.

  • RFP Title:

    MANAGED PRINT SERVICES

    COUNTY MULTI-FUNCTION DEVICES – SPREADSHEET

    RFP Number:

    T099-902-12

    Submission Date:

    November 3, 2011 3:00 pm

    Description:

    The County of Solano, Central Services Division, Purchasing Services, intends to secure a contract for County-Wide Managed Print Services.

    Contact:

    Karen Poole

    Phone:

    (707) 784-6321

    FAX:

    (707) 422-9770

    Email:

    kdpoole@solanocounty.com


    IFB Title:

    DRAWING REPRODUCTION SERVICES

    NOTICE OF INTENT TO AWARD

    IFB No.:

    T012-720-12

    Submission Date:

    August 11, 2011 3:00 pm

    Description:

    The County of Solano is soliciting bids for an agreement for providing general drawing, reprographic, and related services on an as needed basis for various County departments such as Architectural Serivces and Public Works/Design and Engineering.

    Contact:

    Karen Poole

    Phone:

    (707) 784-6321

    Fax:

    (707) 421-9770

    Email:

    kdpoole@solanocounty.com

    Date of Posting:

    July 20, 2011

  • This is a great example of “niche” marketing! I just watched the video and it is very well done. Congrats to the Thomas Repro team members responsible for the production of this video.

    Here’s what Thomas Repro says on its web-site about this video and, afterwards, a link to the video:

    “As part of our continued push into the restaurant market space with Visualogistix, today we have launched an all new promo video highlighting the benefits of Visualogistix. To get a peek at the new video, visit:”

    http://www.youtube.com/watch?v=jHwx0EtIzPM&feature=youtu.be

  • WideStar 2000 Sets New Standards in Speed and Affordability for 42-Inch Wide Format Printing

    BRUSSELS, Sept. 28, 2011 /PRNewswire/ — Labelexpo Europe,— OWN-X Kft, the rapidly expanding Hungarian provider of professional digital print solutions, today announced the WideStar 2000 high-speed wide format printing system powered by Memjet, a global provider of high-speed color printing technologies. OWN-X will demonstrate the WideStar 2000 at Labelexpo Europe in Hall 9, Booth F15 during the show from 28th September to 1st October.

    The WideStar 2000 promises to change the way the market views wide format printing because of its ability to print single pass, full color, large format images on a wide range of substrates both exceptionally fast and affordably. It is the first Memjet-powered wide format printing system introduced in Europe.

    Dr. Jules Farkas, Ph.D., chairman of OWN-X Kft, said, “We are please to bring the WideStar 2000 through this launch at Labelexpo. Memjet technologies and components are changing the way people print – and how they use commercial print – by bringing affordable, fast color where it was never before thought possible. This means color on-demand is now accessible to customers without waiting or doing large print runs to realize economies of scale – a significant shift for the industry.”

    Mike Puyot, president of Memjet’s Wide Format division, said the WideStar 2000 heralds positive change for the wide format print space, print shops and end-users.

    “We are seeing continued movement in the industry to more affordable and accessible traditional wide format color printing like technical documents and production graphics, as well as other new commercial print applications possible through fast print speeds and lower capital costs. Memjet technology now makes this possible.” Puyot said.

    The WebStar 2000 sets new standards for speed and affordability by delivering more than 3 billion drops of inks per second for print speeds up to 8 times faster than traditional inkjet technology. Thanks to the exclusive Memjet Waterfall Printhead TechnologyTM, the system delivers high overall throughput and can handle high volume with fast turnaround times delivering wide format architectural / engineering documents, maps, indoor signage, P-O-P displays, packaging, newspapers and more all on- demand.

    Mr. Dan Ottolenghi, an industry expert and long-time reseller of wide format printers, said, “I am excited by the new technology in the WideStar 2000,” adding that the OWN-X system’s speed when compared to traditional wide format inkjet wide format printers “represents a revolution.”

    “OWN-X is a pioneer in commercializing Memjet technology, and its Memjet-powered labels printer, the SpeedStar 3000, has been selling worldwide for more than a year now,” Ottolenghi stated. “I am sure that the OWN-X WideStar 2000 is a product that will provide high value and access to color for more and more people.”

    Memjet’s color printing technologies were recently honored with the 2011 InterTech Technology Award from the Printing Industries of America. Among the companies announced partners are Lenovo China and LG in Korea.

    WideStar 2000 Highlights:

    Incorporates revolutionary Memjet technology and components for state-of-the-art production printing paired with OWN-X reliability, support and cost-effectiveness.

    True single pass wide format printing utilizing 5 Memjet 8.77″ (222mm) Printheads for a total of 352,000 ink nozzles (70,400 per color CMYKK)

    Print speeds of 6 inches/sec (15mm/sec) or 12 inches/sec (30mm/sec)

    Resolution up to 1,600 x 1,600 dpi print quality at 6 in/sec (15mm/sec)

    Standard D size or A1 size plot printed in 2 or 4 seconds

    Print on a broad range of media and sheet sizes from A4 up to 42″ (1067mm) x 100′ (30m) for the ultimate in versatility

    Offers 2 liter or 10 liter CMYKK ink tanks for cost-effective operations and low consumables costs while ensuring vibrant color reproduction.

    Runs variable data/personalization of individual pieces at full speed for efficient production of high-impact and high-response rate customized materials.

    About OWN-X Kft

    OWN-X Kft is a Hungarian subsidiary of AM Trading Holding AG based in Switzerland. We are a rapidly growing technological company developing solutions to market-driven needs in printing. OWN-X formed in 2008 as a financial and trading company for digital printers and is focused on bringing to market solutions powered by Memjet technologies, including the SpeedStar 3000 and WideStar 2000. OWN-X sells and services its products through a European reseller network. For more information, please visit www.own-x.hu

    About Memjet

    Memjet is the global leader in color printing technologies that provide remarkable speeds and affordability. The company supplies technologies and components to OEM partners across the printing industry. Memjet maintains its corporate office in San Diego, and has offices in Dublin, Sydney, Taipei, Singapore and Boise, Idaho. The company is privately held. For more information, please visit www.memjet.com.

    Contacts for Memjet:

    Jeff Bean

    Memjet

    +1-(760)-484-0505

    jeff.bean@memjet.com

    Debra Benson

    Illume Public Relations

    +1-(310) 228-1300

    debra@illumepr.com

    Contact for OWN-X:

    George Kozmann

    OWN-X

    +36-(30)-449-88-39

    gyorgy.kozmann@own-x.hu

  • Occasionally, I take time to visit Glassdoor.com to read employee (and former employee) reviews of companies who are involved in reprographics, copying, printing, etc. Some of the reviews are interesting, some are concerning, some are hilarious and some are obviously “whining” in nature.

    The other day, I found a review posted by a former employee of Fedex Office (which most older people still refer to as Kinkos. These comments were posted on Sep 24, 2011 by an employee who left the company in 2010.

    I read reviews not just to see what employees think of the companies they work (or worked) for, but to consider how I would feel, and what actions I would take, if the employee making the comments was my employee, meeting with me to share his thoughts and concerns. Business owners and managers can certainly learn a lot from listening to what their employees have to say. We used to say in our businesses, “constructive criticism is welcome, destructive criticism is not.”

    FedEx Office Center Manager in Petaluma, CA: (Past Employee – 2010)
    “Overwhelming, stressful, and yet fun if those are traits you thrive on.”

    Pros
    Respected brand.

Able to work your way up from entry level to upper management.

Very good pay.

The employees are some of the brightest and most talented people I have ever met.

The benefits are outstanding.

    Cons
    Rigidly inflexible upper management in regards to ‘pet’ projects and their usefulness.

A great deal of favoritism is involved in how far a team member can climb the ladder.

HR is definitely more concerned with the firm than with the justness towards employees.

The organization has become so politically-correct that team members can no longer wish ‘merry Christmas’ or whatever religious holiday wish they personally patronize and instead can only say ‘happy holidays’. This made me sick.

FedEx has no real understanding of what it is to run a successful document business. So far, the changes made have alienated most of the historically loyal customer base and one by one they are leaving.

FedEx marketing insists on contacting customers numerous times at home, has managers contact customers at home, has a service level survey contact them at home too. Many customers can expect to be contacted up to 5 times for one small order. Many of my customers have stated this is too much. And a few have even told the service survey that the number of calls turned them off and they would not be back because of it.

    Advice to Senior Management
    Remember that you are only as successful as your team members. You earn your paychecks on their backs and you should treat them as such. Good team members should be rewarded. You push rewards and recognition but only allow managers to spend 50-75 bucks on team member relations per month. In a store with 18 team members this doesn’t add up to even a decent pizza party for the monthly meeting. Good team members need more to remain good. You should stop listening to inexperienced college grads about what’s best for your company and go out to the field and see for yourselves.

Also, stop threatening team members with their jobs all the time. My center was consistently over 100% to plan and I was still being pushed to tell team members their jobs were on the line if performance was not improved. In my eyes, with the income statement backing me up, my team members were doing a fantastic job and still my SCM told me not to ‘coddle’ them so they would not become complacent. This is a poor culture to cultivate and a large part of why I left.